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Life is all about questions. Finally, here are some answers! Take a look at our Frequently Asked Questions and their answers below. We bet you'll find the info you need.
Order & Shipping Questions
Product and Purchasing Questions
Returns Questions
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Order & Shipping Answers
- How do I make changes to or cancel my order?
We have set up our system to automatically process your order as quickly as possible. For that reason, we CANNOT make changes to or cancel your order after it has been submitted on our website. Please double-check all of your address information, the products you ordered, and the shipping method you've selected prior to completing your order. If an error is made, we need you to receive the order and return it (if the return policy allows) for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been sent to the warehouse for processing. Our goal is to ship orders immediately, so we apologize for any inconvenience this may cause. To find out more about our item exchanges and order cancellations/returns, view our returns policy.
- What are your shipping rates?
Please refer to the chart below for shipping charges:
|
Order Total |
Ground Shipping Rates |
| Up to 23.99 |
6.95 |
| 24.00 to 44.99 |
7.95 |
| 45.00 to 69.99 |
9.95 |
| 70.00 to 99.99 |
12.95 |
| 100.00 to 149.99 |
14.95 |
| 150.00 to 199.99 |
16.95 |
| 200.00 up |
9% |
Service Type |
Additional Cost |
| 3 Day Select |
Additional 15.00 |
| 2nd Day Air |
Additional 25.00 |
| Next Day Air |
Additional 35.00 |
| UPS Delivery to Alaska or Hawaii |
Additional 15.00 |
Please note: If your order includes an item that is
particularly large, or if you have ordered in large
quantities, our shipping calculator may not accurately
give you the total shipping cost for your order. In most
cases, this will not be a problem, but in the case of a
large discrepancy, you will be notified of the
difference and your order may be held pending your
reply. |
- When will my order ship?
Most orders placed by 5:00 pm Central, Mon-Fri, will usually ship the same day, providing credit card information is correct, your order is not oversize air, and it is not a holiday. Exceptions might occur
during rush holiday periods or if there is a problem getting a correct
authorization with the credit card used to place the order. If time is of the
essence, please let us know on the "Special Instructions" portion
of the Order Form. Additionally, give us a quick way to contact you in the
event of a problem.
- How will my order be shipped?
Partyamerica.com now offers Surepost as part of our shipping process. Using Surepost UPS carries the package to your local post office and then your local postal carrier makes the final delivery. UPS Surepost is for residential orders weighing less than 10 pounds which are set for delivery in the 50 United States (including Hawaii and Alaska). We offer a number of expedited shipping methods as well to meet your shipping needs. You can choose the service level (Surepost/Ground, 3-Day, 2-Day, Next Day, or Next Day Saturday) from a drop-down menu on the order page when you place your order.
- How long will it take to receive my order?
Orders generally ship the same or next business day. Arrival time depends
on the service level you choose at the time you place the order (Ground, 3-Day,
2-Day, or Next Day). Please refer to our
Shipping Time Estimator to get specific information on how long it will take
your order to get from us to you.
- How do I track an order?
Once you have placed your order, you check its status and track it by going to our
Track Order page. Enter your order number in the first field and the zip
code of the billing address in the second field, and then click the
"Find Order" button.
- Do you ship internationally or to APOs or FPOs?
We're sorry we can't accomodate international shipping at this time. We ship to APO's/FPO's, however orders must be shipped via USPS.
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