Customer Service
Throwing a party isn't always easy, but ordering supplies for your party has never been easier!

At Party America, we aren't just online sellers. We are also online shoppers. Our own online shopping experiences, good and bad, have helped us make our website into one that we think you'll like and will make your shopping experience fun and easy.

Here are some common questions we get about ordering from our website. Click on the one that fits your question and you'll be taken to the answer.


Order Total
Ground Shipping Rates
Up to 23.99 6.95
24.00 to 44.99 7.95
45.00 to 69.99 9.95
70.00 to 99.99 12.95
100.00 to 149.99 14.95
150.00 to 199.99 16.95
200.00 and up 9% of order
Service Type
Additional Cost
3 Day Select Additional 15.00
2nd Day Air Additional 25.00
Next Day Air Additional 35.00
UPS Delivery to Alaska or Hawaii Additional 15.00

Please note: If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.

  • When will my order ship?
    Most orders placed by 1:00 pm Central, Mon-Fri, will usually ship the same day, providing credit card information is correct, your order is not oversize air, and it is not a holiday. If time is of the essence, please let us know on the "Special Instructions" portion of the Order Form. Additionally, give us a quick way to contact you in the event of a problem.
  • How will my order be shipped? Which service will be used?
    You can choose the service level (Ground, 3-Day, 2-Day, or Next Day) from a drop-down menu on the order page when you place your order.
  • How long will it take to receive my order?
    Orders generally ship the same or next business day. Arrival time depends on the service level you choose at the time you place the order (Ground, 3-Day, 2-Day, or Next Day). Please refer to our Shipping Time Estimator to get specific information on how long it will take your order to get from us to you.
  • How do I track an order?
    Once you have placed your order, you check its status and track it by going to our Track Order page. Enter your order number in the first field and the zip code of the billing address in the second field, and then click the "Find Order" button.
  • Do you ship internationally or to APOs or FPOs?
    We're sorry we can't accomodate international shipping at this time. We ship to APO's/FPO's, however orders must be shipped via USPS.
  • How do I make changes to or cancel my order?
    We have set up our system to automatically process your order as quickly as possible. For that reason, we CANNOT make changes to or cancel your order after it has been submitted on our website. Please double-check all of your address information, the products you ordered, and the shipping method you've selected prior to completing your order. If an error is made, we need you to receive the order and return it (if the return policy allows) for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been sent to the warehouse for processing. Our goal is to ship orders immediately, so we apologize for any inconvenience this may cause. To find out more about our item exchanges and order cancellations/returns, view our returns policy.
  • I am a little concerned about using my credit card on the internet. How safe is it?
    Ordering on our site is as safe as placing an order over the phone, thanks to the security measures we have in place. When you enter your personal information, you are on a secure connection ("Secure Sockets Layer" or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy & Security Information page.
  • If I need to return my order, how do I do it?
    Please refer to our Returns and Exchanges information page for a complete run-down on all the information you will need to know in order to return your order to us.