Throwing a party isn't always easy, but ordering supplies for your party has never been easier!
At Party America, we aren't just online sellers. We are also online shoppers. Our own online shopping experiences, good and bad, have helped us make our website into one that we think you'll like and will make your shopping experience fun and easy.
Here are some common questions we get about ordering from our website. Click on the one that fits your question and you'll be taken to the answer.
Which forms of payment do you accept for orders placed online? We accept payment via credit and debit cards. Specifically, we accept Visa, MasterCard, American Express, and Discover. Unfortunately, we do not accept checks, money orders, cashier's checks, or purchase orders for payment of orders placed online.
Please note: If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.
When will my order ship? Almost all orders will ship out on the same or next business day, depending on the time of day the order is placed. Most orders placed by 12 noon, Pacific Time will ship the same day. Exceptions might occur during rush holiday periods or if there is a problem getting a correct authorization with the credit card used to place the order. If time is of the essence, please let us know on the "Special Instructions" portion of the Order Form. Additionally, give us a quick way to contact you in the event of a problem.
How long will it take to receive my order? Orders generally ship the same or next business day. Arrival time depends on the service level you choose at the time you place the order (Ground, 3-Day, 2-Day, or Next Day). Please refer to our Shipping Time Estimator to get specific information on how long it will take your order to get from us to you.
How do I track an order? Once you have placed your order, you check its status and track it by going to our Track Order page. Enter your order number in the first field and the zip code of the billing address in the second field, and then click the "Find Order" button.
How do I cancel an order? While we prefer that you not cancel orders, we understand that sometimes mistakes are made and there is a need to cancel an order you've just placed. Many times, your order will have already shipped, as we process and send orders quickly. However, the fastest way to try and cancel an order is to email us at info@partyamerica.com with "Cancel" in the subject field and your Order Number in the body of the email. If we receive it in time, no problem. If your order has been shipped already, you will be responsible for any shipping charges.
I am a little concerned about using my credit card on the internet. How safe is it? Ordering on our site is as safe as placing an order over the phone, thanks to the security measures we have in place. When you enter your personal information, you are on a secure connection ("Secure Sockets Layer" or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy & Security Information page.
