Sometimes, things don't work out like we thought they would. Sometimes, you need to return or exchange merchandise you purchased. We aim to make that process easier, but you can help us by following the instructions below! Please note, refunds are for the cost of merchandise only.
How to Return or Exchange
E-mail us for a Return Authorization Number. Include your name, phone number, order number, item(s) you are returning and reason for the return.
We will e-mail you back with your Return Authorization Number.
Items must be in their original retail package and in new condition. You must also insert your original receipt. Orders sent without a Return Authorization Number written on the OUTSIDE of the package will be refused. (Sorry, we cannot accept returns without this.)
Pack and tape your package securely.
We cannot accept COD.
If the return is due to our error, we will pay for the return shipping. Otherwise, you must cover this cost.
If you'd like to make an exchange, be sure to let us know in your request for a Return Authorization that you would like to exchange the item you have for another. This is important, so that we can help ensure that the item you would like is in stock. Once you receive your return authorization, place an order for the item you would like to have, and we will credit you for the returned item upon receiving it.
Our Return and Exchange Policy
Products may be returned or exchanged within 30 days of purchase with the original receipt.
Tableware (plates, cups, cutlery, napkins and all catering items) can only be returned if they are still in their original packages and have not been opened.
Makeup, masks and wigs are not returnable. All purchases for these items are final.
All merchandise must be unworn, in original packages, and in new condition.
Unfortunately, Internet purchases cannot be returned to our physical store locations.
If an item arrives damaged, we must be notified by email within 48 hours.
If the return is due to our error, we will pay for the return shipping. Otherwise, you must cover this cost.
